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FAQ

How much does my refrigerator/freezer cost to operate, in dollars and in energy?

See the U.S. Department of Energy calculator located at http://www.energystar.gov/index.cfm?fuseaction=refrig.calculator.

Why is my refrigerator so noisy?

Refrigerators have smaller, more powerful, high-speed compressors. The compressors are designed to run 80-90% of the time. Since the greatest amount of energy used is when the compressor cycles on, staying on most of the time saves energy. The many new features that come with today's refrigerators use additional complex components which cause different sounds, occurring at different times. When you are used to older model refrigerators, the sounds made by these components are unfamiliar. These components keep your refrigerator running efficiently. Read your Use and Care Manual that comes with your refrigerator for tips on how your appliance works, what is normal, and when to call for service. The sounds you may hear can include: hissing, clicking, buzzing, thumping, hammering, and humming. Depending on the features of your refrigerator, you will hear different sounds.

What is a steam washer and dryer?

A steam washer loosens dirt and eliminates the need to pre-treat clothing. They are very effective at removing allergens and detergent residue. A steam dryer is a conventional dryer with a steam feature. Clothes dryers heat the air around the circulating clothes. When the load stops moving, wrinkles can easily form. At the end of the drying cycle, warm steam is released which will relax wrinkles in the clothing.

What is the difference between Satina, Silvermist and Clean Steel?

Satina is a Whirlpool trademark, Silvermist is a Frigidaire trademark and Clean Steel is a GE trademark. They are all stainless steel look-alikes, but unlike stainless steel, fingerprints do not show. With CleanSteel, you get the look of stainless steel without the fingerprints or the inability to hold magnets. And cleanup is a breeze. No special cleaners are required; just a damp cloth.

What is induction cooking?

Induction cooking is considered to be the most energy-efficient cooking method available. This type of cooking relies on certain types of pots and pans - cookware that contains iron. If a magnet sticks to the bottom of the pan, it will work with induction cooktops. Induction does not generate heat which transfers to the cooking vessel. It makes the cooking vessel itself the original generator of the cooking heat.

Why do new electric stoves not come with a power cord?

Cords are not supplied with the stoves because of the different 50-Amp receptacles installed in homes. Since 1999, the National Electrical Code requires the grounding of the stove receptacle. Consumers must purchase a separate power cord to match their outlet.

What are niche products?

Niche products are specialized products. Niche product features satisfy specific market needs.

Why does my new washing machine vibrate(jump, shake)?

A new washing machine comes with shipping bolts in the back. These bolts must be removed and the machine's legs must be leveled. The longer a washing machine operates with these bolts in place, the more of a likelihood that the washer will be damaged and result in costly repairs.